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BILLING FAQs

Inevitably, issues sometimes arise with billing at some point. Here are some of the common ones you may encounter with your web hosting provider.

What are billing cycles and how does it effect me?

Web host providers usually bill every month, every three months, every sixth months, or annually. Usually, if the billing cycle is longer, there will be additional discounts.

Why is there such a wide difference between how much it costs to host web sites?

As with most other products, what you pay is what you get. Lower costing web hosts Usually provide little or no tech support. Some charging premiums have a more stable back end and provide 24 hour technical support for its customers.

What types of payment are available from my hosting provider?

Most providers accept payment by credit card. Some also accept cheque or cash payment - check with your provider for details.

Why am I being billed separately for my domain name and hosting account?

Domain name registration and hosting are two separate services (one registers the name for your web site, and the other rents web space to you). Therefore, your hosting provider and your domain name registrar may be two companies, which are partners with each other. Some companies offer both services and may bill you under the same company name.

What do I do when my domain name 'expires'?

A domain name expires when your "right to use" or "ownership" of an address is expired. Before the domain name expires, you need to renew your ownership to extend your right to use. It is recommended that you renew your name ahead of time as it is often costly and difficult to retrieve an expired domain name.
Please view existing domain FAQ for details on checking when to renew your domain name account.

When does my hosting account 'expire'?

Your hosting account does not have an expiration date - you are not 'contracted' or 'registered' with a hosting provider like you would be with a domain name registrar. You have the freedom to switch hosting providers anytime, however, the process requires a time investment in: a.) downtime for your web site b.) administrative time to contact your domain name registrar to point your DNS (domain name servers) to the appropriate servers where your web site files are.